Right of withdrawal and open purchase

30-day open purchase within Sweden and the Nordic countries!

Natural Winner hopes that you will be truly satisfied with your purchase from us, but you have the right to cancel your purchase within 30 days of the product being delivered by invoking the right of withdrawal or open purchase. We follow Swedish consumer legislation. If you have any questions, please contact info@naturalwinner.se

• Right of withdrawal/open purchase applies to unused products in their original packaging.
• The product must be returned in the same condition as it was delivered and in the same packaging. If the product has been damaged or if it is sent in different packaging, we will make a price deduction in connection with the refund. The size of the deduction depends on the extent of the damage or the increased cost that different packaging entails. In this case, we will contact you beforehand via the email provided.
• If the product was sold as a package or as an offer together with other products, all products must be returned unused to receive a full refund. Otherwise, a deduction will be made for the product that you keep.
• We will refund approved returns using the same payment method used for purchase, within 14 days. Shipping costs to you are not refundable.
• Returns within SWEDEN: Contact us within 30 days of picking up your package to receive a free return shipping label. We will then email you a return label and shipping label within 48 hours. Email: info@naturalwinner.se and mark the subject line with RETURN and your order number to access the free return shipping. In the email, you should also state why you regret your purchase. Choose from:
• Wrong fit/size
• Wrong color
• Not what I expected
• Bought more to choose from
• Other - specify what
• Returns from OTHER COUNTRIES: You arrange and pay for the shipping back to us yourself. Include the return label and send the package to:

Try product

We fully understand that you may need to try your new product on your horse to check size, in which case we would like you to:

• Place a protective layer (e.g. a sheet, towel) between the horse's coat and the product.
• Ensures that the product does not become dirty or wet from the surrounding environment, nor does it absorb odors from the surroundings.
• Shake or wipe the product afterwards so that it regains its “unused feel”.

The product must not be used, but only tested quickly in order for the right of withdrawal/open purchase to apply. Do not hesitate to contact us if you are unsure.

Complaint

If you find a fault with your product or are not satisfied with its function, we would like you to contact us urgently at info@naturalwinner.se so that we can help you. We will handle your complaint/request as soon as circumstances allow so that you do not have to wait in uncertainty.

• You have the right to complain about a damaged or faulty product within 3 years from purchase, provided that the product was faulty at the time of delivery. Contact us immediately after the fault is discovered (within 1 month is considered a reasonable time). You will then need to enclose your order confirmation/order form. DO NOT return the product before you have contacted us and received instructions on how to proceed.
• Wear and tear, improper handling, external force and negligence do not constitute grounds for a complaint. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. Read the Swedish National Board of Complaints (ARN) guidelines HERE .
• Natural Winner does not take responsibility for allergies, rashes, or other limitations of use that the product may cause in individual individuals. For the sake of the horse (and you), we ask that you be careful when testing new products and immediately discontinue use if you see an unwanted reaction.
• When a complaint is accepted, Natural Winner reserves the right to repair the product in the first instance. If this is not possible, we will send a new identical (or equivalent if you prefer) product free of charge. Should the product be completely out of stock, we will refund the purchase price and any shipping costs you incurred in connection with the complaint.
• We refund approved complaints using the same payment method as the purchase, within 14 days.

Liability and Force Majeure

• Natural Winner disclaims any liability for indirect damages that may arise from the product. It is therefore important that you review the product continuously before use to ensure that nothing has arisen that could negatively affect the horse or safety.
• We reserve the right to update our terms and conditions at any time.
• In the event of war, natural disaster, industrial action in the labor market, government decisions, non-delivery from subcontractors, cost-increasing circumstances or equivalent events beyond Natural Winner's control (which we could not reasonably have foreseen), and which prevent us from fulfilling our entered into agreement, this is considered force majeure. This means that Natural Winner is released from its obligations to fulfill entered into agreements.

Buy via retailer/private individual

• If you have purchased your product from a retailer other than naturalwinner.se, we refer all contact to the respective point of sale. Their terms and conditions of purchase are the basis for the purchase.
• If you have purchased your product from another private individual, we cannot help you either, as the agreement only applies to purchases made directly through us.

Questions?

• Do you have any questions or concerns regarding agreements or our products? If so, we would very much like you to contact us at info@naturalwinner.se and we will respond as quickly as we can.

Links

Here you can read in more detail about the laws that form the basis of our agreements, and which will form the basis for resolving any dispute:

The Swedish Consumer Agency: www.konsumentverket.se

General Complaints Board: www.arn.se

Hello consumer: https://www.hallakonsument.se/omrade/angerratt-oppet-kop-och-bytesratt/

Shipping

Shipping costs are added to each order.
Shipping cost:

• 79 SEK within Sweden with Postnord where the package is delivered to a mailbox (hung on the mailbox if there is no space)
• 99 SEK within Sweden with DHL where the package is picked up at the delivery point
• 159 SEK within Norway, Finland and Denmark.

Since 1 of January, 2026 we are not longer shipping to Germany.

Delivery

• Your order will normally be shipped within 48 hours on weekdays unless otherwise stated in the product text on the site. Total delivery time depends on the shipping method, but the package should normally arrive within 3-6 days of placing the order within Sweden and 5-10 days within other countries. In case of deviations, we will contact you via the email address provided.
• Your package will arrive at your mailbox or post office, depending on the size of the shipment and shipping option. Notification for packages at post offices will be via text message or email.
• Any shipping damage should be reported immediately to the shipping company.
• For packages that are not picked up, we will charge you 150 SEK for overhead costs (shipping and handling) within Sweden and 300 SEK in other countries.
• Return shipping:
• Within SWEDEN - get free return shipping by requesting a return shipping label.
• From OTHER COUNTRIES - you as the customer arrange and pay for return shipping yourself.

Read more about return shipping at Open purchases & returns.